Hotel-company presidents tell NYU Investment Conference attendees emotional attachment and loyalty are essential elements in the success of brands....
When seeking to increase customer loyalty and share of wallet, hotel chains should seriously harness the power of social media to differentiate their loyalty programs....
Earlier this week, Starwood announced that Element will double its portfolio by 2017 and revealed that it plans to launch a brand refresh later this year....
TripAdvisor’s now-annual survey of air travelers has revealed which travel technologies respondents are most appreciative of....
Hotel loyalty programs should be consigned to the history books – your guest has moved on so too should your efforts to convince them to come back....
Use of mobile devices has skyrocketed,hotels need to find ways to reach, and engage, guests via their mobile devices....
With its latest portfolio acquisitions—two pieces of business with 97 hotels in three countries—Accor appears actively committed to an asset-heavy approach....
Jin Jiang International Hotels continues to further expand in the prefecture level city of Zhenjiang, Jiangsu province, in the eastern region of China....
Energy controls assisted by guest detection sensors will detect when a guest enters a room, and either heat or cool it to a comfortable degree until they leave....
What is the difference between managing in a boom and managing in a deep recession?” “None.”...