How to make a well-run budget hotel as likely to receive a five-star rating as an ultra-luxury hotel. Here are eight service strategies for earning five-star reviews....
Guest experience usually starts from the first contact with the hotel and it’s important to enhance staff communication....
Dean Schreiber has been named Managing Director at Oakwood Asia Pacific in Singapore, Singapore. He will serve as part of the new regional leadership team....
Accor, the largest international hotel operator in Asia-Pacific, has announced the appointment of Christophe Lauras to the role of Vice President Operations, East & Central China....
The latest report from Googles analysis arm, Think With Google, considers how local search drives consum......
Developing for Google Glass, Starwood Hotels & Resorts Worldwide has introduced a new SPG app that leverages this emerging, wearable technology platform....
HotelREZ has put together a quick list of the dos and don’ts, amenities and services hotels should consider in order to please their Chinese guests....
Ningbo Marriott Hotel has announced the appointment of Mr. Johnny Chen to be the Resident Manager for Rooms operation and the hotel general management....
Ningbo Marriott Hotel has announced the appointment of Ms. Alice Lian to be the Director of Finance, be responsible for finance operation....
The new Business Traveller Connectivity Report showed that almost 77% reported that simple WiFi connectivity is their greatest challenge to productivity when they’re on the road....