Brands have found that, rather than raise program reward thresholds - a 2013 tactic that created "mattress runners " and did little for guest loyalty - they should genuinely invest in their guests....
This particular experience for me was a great example of how simple it can be to go beyond expectations. It does not have to take a lot of money - indeed sometimes the smallest of gestures can have the greatest impact....
Mike Gamson, SVP of Sales at LinkedIn, shares his insights on the future of sales: Be like Batman, not a beat cop ......
Shares in InterContinental Hotels Group fell by more than 4 per cent after the hotel group opted for further investment rather than returning cash immediately to investors....
Carlson Rezidor has revealed plans to launch two new global hotel brands....
"Four Seasons will have properties in almost every capital city in the GCC within the next few years, which will serve to further consolidate our presence in the market,” Norton asserts....
Over the last 12 months IHG has agreed to dispose of three owned InterContinental hotels, with total gross proceeds of almost US$830 million....
Foued El Mabrouk will oversee the operations of FRHI s portfolio of hotels in China with a focus on performance, employee engagement and implementation of quality and standards....
Ulf Bremer has been named General Manager at Kowloon Shangri-La in Hong Kong (SAR)....
Marriott has aggressively acquired new properties and begun building new ones during the past year, adding nearly 26,000 new rooms in 2013....